Refund policy
📦 Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, with tags, and in its original packaging.
- You’ll need to provide the receipt or proof of purchase.
To start a return, contact us at info@asaparri.com.au.
Returns must be sent to the following address:
90B Orrong Rd, 3185. Melbourne, VIC.
Once your return is approved, we’ll send you:
- A return shipping label
- Instructions on how and where to send your package
⚠️ Items returned without first contacting us will not be accepted.
🧯 Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
🚫 Non-returnable items
We do not accept returns on:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids or gases
- Sale items or gift cards
🔁 Exchanges
The quickest way to get the item you want is to return the one you have and make a separate purchase after your return is approved.
💳 Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved.
- Approved refunds will be processed back to your original payment method within 7–10 business days.
- Please note it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at info@asaparri.com.au.
🇪🇺 European Union – 14-Day Cooling Off Period
If your order was shipped into the EU, you have the right to cancel or return your order within 14 days for any reason.
Returned items must be unused, with tags, in original packaging, and accompanied by proof of purchase.
📬 Contact Us
For any questions or help with returns:
📧 info@asaparri.com.au
📞 +61 (0) 434 353 108